Paus123 Privacy Policy – Personal Data Protection for Malaysian Members

Welcome to the paus123 Privacy Policy page. We understand that sharing personal information with any online platform requires a great deal of trust — and that trust is not something we take lightly. This Privacy Policy was written not merely to satisfy legal requirements, but to give you a genuinely clear picture of what happens to your data when you register and use the paus123 platform.

This document applies to all registered Paus123 members in Malaysia and covers every aspect of the collection, use, storage, protection, and sharing of personal data. By registering or continuing to use the Paus123 platform, you agree to the terms of this Privacy Policy. If any part is unclear or you would like further clarification, the Paus123 support team is available via live chat, WhatsApp, or email at support@paus123.my.

1 Information We Collect

1.1 Data You Provide Directly

Paus123 collects personal information that you provide directly when registering and using the platform. This includes:

• Account information: Full name, email address, Malaysian phone number, username, and password (stored in encrypted form).
• Identity verification information: National identity card number (MyKad), date of birth, and supporting documents that may be requested for KYC (Know Your Customer) purposes during the verification process or prior to processing large withdrawals.
• Financial Information: E-wallet account numbers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow), bank account details (Maybank2u, CIMB Clicks, FPX), and records of deposit and withdrawal transactions in Malaysian Ringgit (RM).
• Communications with paus123: Records of live chat conversations, emails, or WhatsApp messages you send to the Paus123 support team.

1.2 Automatically Collected Data

While you use the paus123 platform, our systems automatically collect technical data to ensure smooth platform operations and for security purposes:

• Device & network data: IP address, device type, operating system, browser type, and screen resolution.
• Platform activity data: Pages visited, games played, bets placed, session duration, and general usage patterns.
• Cookies: Paus123 uses cookies to maintain your login session, remember your language preferences, and improve the overall user experience. You can manage cookie settings through your web browser, though this may affect the functionality of certain platform features.
• Transaction logs: Complete records of all deposits, withdrawals, bets, and other financial activity in your paus123 account are retained for compliance and dispute resolution purposes.

1.3 Data from Third-Party Sources

In certain circumstances, paus123 may receive data about you from legitimate third-party sources, including Malaysian payment service providers used for identity verification and fraud prevention, as well as background screening agencies in the context of KYC/AML (Anti-Money Laundering) compliance.

2 How We Use Your Data

Paus123 uses your personal data only for legitimate purposes directly related to the provision of platform services. The primary purposes are:

2.1 Account Management and Services

Your data is used to create and manage your paus123 account, verify your identity during login, process deposits and withdrawals in MYR, provide access to games and betting, and enable the paus123 support team to assist you whenever needed.

2.2 Security and Fraud Prevention

Paus123 uses activity and technical data to detect unauthorized access attempts, identify suspicious activity patterns, prevent money laundering, and ensure that every financial transaction is legitimate and carried out by the rightful account owner. These are protective measures that safeguard you, not just paus123.

2.3 Legal Compliance

As a platform operating in Malaysia, Paus123 is legally required to maintain transaction records and verify member identities in accordance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA). This information is disclosed to the relevant authorities only when lawfully required by law.

2.4 Platform Improvement and User Experience

Aggregated, anonymised data on paus123 platform usage patterns is used to understand how Malaysian players use the platform, identify areas for improvement, and make data-driven decisions about new feature additions. This type of data contains no information that could identify any individual.

2.5 Service Communications

Paus123 uses your email address and phone number to send important account-related notifications — including transaction confirmations, security alerts, and updates to our terms of service. For promotional communications and bonus offers, you may opt out at any time through your account settings or the unsubscribe link in any such email.

3 Sharing Data with Third Parties

Paus123 does not sell, rent, or trade members' personal data to any third party. However, there are limited situations where Paus123 needs to share data with specific parties in order for the platform to function properly:

3.1 Trusted Service Providers

Paus123 works with third-party service providers that help us operate the platform — including Malaysian payment service providers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, CIMB Clicks), casino game providers (Evolution Gaming, Pragmatic Play, PG Soft, and others), as well as cloud and cybersecurity service providers. These providers receive only the minimum data required to perform their functions and are bound by strict confidentiality agreements with Paus123.

3.2 Legal Requirements

Paus123 will disclose members' personal data to the relevant Malaysian authorities when required to do so by law, court order, or valid legal process. This includes disclosures to Bank Negara Malaysia, the Companies Commission of Malaysia, or relevant law enforcement agencies in the context of a legitimate investigation.

3.3 Protecting paus123's Legitimate Interests

In cases of confirmed fraud, money laundering, or serious security threats, Paus123 reserves the right to disclose relevant data to the relevant authorities or our legal counsel for the purposes of protection and legal proceedings.

4 Data Security

Paus123 implements a range of technical and organisational security measures to protect members' personal data against unauthorised access, loss, alteration, or disclosure:

4.1 Data Encryption

All data transmitted between your device and paus123's servers is protected with 256-bit TLS/SSL encryption. Sensitive data — such as financial information and identity verification documents — is stored in encrypted form in our database. Account passwords are never stored in plain text; they are processed through one-way salted hashing before being stored.

4.2 Internal Access Controls

Access to members' personal data within paus123's internal systems is restricted to staff who genuinely need it to carry out their duties. All access is logged and monitored. paus123 staff who handle sensitive data are bound by confidentiality agreements and required to undergo regular data security training.

4.3 Continuous Monitoring

Paus123's systems are continuously monitored to detect security threats, intrusion attempts, and suspicious activity. We conduct regular vulnerability assessments and penetration testing to ensure our defences remain current against the latest cyber threats.

4.4 Security Incident Response

In the event of a data security incident involving Paus123 members' personal data, we are committed to notifying affected members within a reasonable timeframe in accordance with Malaysian legal requirements. Paus123 has a detailed incident response plan in place to ensure any data breach is addressed promptly and effectively.

5 Data Retention Period

Paus123 does not retain your personal data for longer than is necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

Generally, active member account data is retained for the duration of active membership and for at least seven years after account closure to meet legal compliance requirements. Financial transaction records are retained for a minimum of seven years in accordance with the Income Tax Act and applicable AML regulations. Security log data is retained for twelve months for investigation purposes if required.

When data is no longer needed and there is no legal requirement to retain it, paus123 will delete or anonymise that data in a secure and irreversible manner.

6 Your Rights as a Data Subject

As a paus123 member and data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you at any time. Requests will be processed within 21 business days.
• Right to Rectification: If the personal data Paus123 holds about you is inaccurate or out of date, you have the right to request a correction. Some account information can be updated directly through your account settings, while other changes will require verification through our support team.
• Right to Withdraw Consent: For data processing that relies on your consent (such as marketing communications), you may withdraw that consent at any time without affecting your eligibility to continue using paus123's core services.
• Right to Object: You have the right to object to the processing of your personal data for any purpose not directly related to the provision of paus123's core services.
• Right to Request Erasure: In situations where data is no longer needed or there is no legal basis for retaining it, you may request the deletion of your personal data. Please note that such requests may not be fully fulfilled where there are legal obligations that prevent deletion.

To exercise any of the above rights, please contact the paus123 privacy team by email at support@paus123.my with the subject line "Data Privacy Rights Request". Please include your full name and paus123 account number to help us process your request promptly. paus123 will respond within the timeframe required under applicable Malaysian law.

7 Cookies & Tracking Technologies

Paus123 uses cookies and similar tracking technologies to ensure the platform operates correctly and to deliver a better experience for Malaysian players.

7.1 Types of Cookies Used

• Session Cookies: Temporary cookies that keep you logged in during an active session. These cookies are automatically deleted when you close your web browser.
• Persistent Cookies: Cookies stored on your device for a longer period, used to remember your preferences — such as interface language and account settings — so you don't have to reconfigure them on every visit.
• Security Cookies: Used to identify user sessions and protect accounts from unauthorized access and CSRF attacks.
• Analytics Cookies: Helps Paus123 understand how players use the platform — including the most frequently visited pages, time spent, and navigation paths. This data is used in aggregated, anonymised form for platform improvement purposes.

7.2 Managing Cookies

You can manage or delete cookies through your web browser settings. Most browsers allow you to view, manage, and delete stored cookies. However, if you disable all cookies, certain Paus123 platform functions — including login authentication — may not work correctly.

8 Children's Privacy

The paus123 platform is strictly for members aged 18 and above. paus123 does not knowingly collect personal data from individuals under the age of 18. If we find that a minor's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the associated account. If you believe paus123 may hold a minor's personal data, please contact us immediately.

9 Changes to This Privacy Policy

Paus123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer. When material changes are made, paus123 will display a clear notice on this page along with an updated effective date at the top of the document.

For significant changes that materially affect your privacy rights, paus123 will send notice via email or in-account notification before the changes take effect. Your continued use of the paus123 platform after changes take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how paus123 handles your personal data, we encourage you to reach out to us directly. We are committed to providing accurate and helpful responses within a reasonable timeframe.

You may contact the paus123 privacy team via:

• Email: support@paus123.my (include "Data Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 within the Paus123 platform
• WhatsApp: paus123 Malaysia official support number

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia, appointed under the Personal Data Protection Act 2010.